Shipping policy

Shipping Policy

Thank you for choosing Ridge Nest. We strive to provide a reliable, efficient, and transparent freight shipping experience across Australia so you can outfit your touring rig without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Freight Shipping on all eligible hard-shell rooftop tents, annexes, awnings, and overland sleep accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each rooftop tent undergoes hard-shell seal audits, gas-strut compression testing, zipper closure inspections, and heavy-duty timber-crate palletization prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via specialized heavy road freight networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote outback postal routes, seasonal freight volume peaks, and tail-lift residential delivery scheduling.

4. Heavy-Duty Crate Packaging & Freight Tracking

To safeguard aluminum shells and coated canvas from heavy transit vibration or freight impacts, all Ridge Nest rooftop tents are securely strapped into timber-reinforced cardboard crates with molded polystyrene end blocks. Once your freight consignment is collected, a shipment confirmation email containing a carrier tracking number and carrier dispatch link will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Ridge Nest is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.